Episode 8: Getting Off The Truck

Scaling A Business By Getting Off The Truck

When it comes to the service industry it can be especially hard to scale a business. A lot of contractors who own their own service business are still doing the actual work, which leaves little time for business owner tasks. When scaling a business, the first step is removing some of the hats you are wearing. If you are wearing all the hats in your service business, the first real step towards scaling a business and freedom, is getting off the truck!

How To Scale Up

Nathan Hiebert, our San Antonio, TX franchisee owned his own gutter business in Uvalde Texas for many years and was having this exact issue. He was hitting a plateau year-over-year within his business and was struggling to grow past a certain point. After much research on scaling a business, he even considered franchising his own gutter business. That was when he found The Brothers that just do Gutters and realized we had already done exactly what he was looking to do.

In this episode we talk to Nathan about the process of converting from an independent gutter business owner to a franchise gutter business owner - and his growth since doing so.

Episode Breakdown -

00:50 The History Of Hiebert Gutters

03:18 Nathan’s Trucking History

05:27 Injury Triggers The Need For Change

06:57 Should I Franchise My Business?

07:20 Nathan Finds Brothers Gutters

09:04 Why Give a % To A Franchise?

10:50 The First Meeting

14:05 Getting Off The Truck

15:17 Having Time And Money At The Same Time

17:00 How Nathan Got Off The Truck

19:00 Avoiding “Reasons Not To Grow”

20:28 Initial Struggle

21:52 From Family Name To Franchise Brand

23:25 “I Can’t Stay The Way I am & Expect Different Results.”

24:53 Nathan’s “Name Change” Process

24:40 The “You’re Not A Local Company” Misconception

28:40 What’s Different 1 Year In?

31:21 Nathan’s Future Goals

35:10 Conversions Are Quicker Franchise Startup?

37:40 If You Are ______, Then You Should Consider Converting To Franchise

38:37 Who Is Ideal For Franchising?

41:22 What Does Reinventing Contractor Service Mean?

42:30 Contact Center And Support Allowing Excellent Service